Contact Us
Have a question, suggestion, or need help? We'd love to hear from you.
Whether you need help with your account, have a question about the Life in the UK test, or want to report an issue with a question or answer, our team is here to help. We built Pass Britain to make studying for the Life in the UK assessment as smooth as possible, and that includes the support experience. Pick the right channel below and we'll get back to you as quickly as we can.
Common questions
How do I reset my progress?
You can reset your study progress from your Profile page under Settings. This clears all quiz history and readiness scores so you can start fresh.
Can I get a refund?
Yes. Premium comes with a 14-day money-back guarantee. Email us within 14 days of purchase and we'll process a full refund, no questions asked. For iOS or Android purchases, refunds are handled through the respective app store.
Is Pass Britain the official test?
No. Pass Britain is a study tool, not the official exam. The official Life in the UK Test is administered by the Home Office and must be booked through GOV.UK. Our questions are based on the same official handbook used for the real exam.
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Try free questionsWe typically respond within 24-48 hours, though most enquiries are answered well within a day. Premium users get priority support, so your message goes straight to the top of the queue. If you haven't heard back after 48 hours, do check your spam folder and feel free to follow up.