1. Acceptance of Terms

By accessing or using Pass Britain (operated by KREYD LABS LTD, Company No. 17152066), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

Pass Britain provides study materials, practice questions, mock tests, and AI-powered tutoring to help users prepare for the Life in the UK citizenship test. We strive to ensure our content is accurate and up-to-date, but we do not guarantee that using our service will result in passing the official test.

3. User Accounts

You must provide accurate information when creating an account
You are responsible for maintaining the security of your account
You must be at least 13 years old to use this service
One account per person (no sharing accounts)

4. Free Tier

All users have free access to core features with daily limits (e.g. 10 practice questions per day, 1 mock test per day)
Free tier access is provided at our discretion and may be adjusted at any time
To unlock unlimited access and premium features, you can upgrade to Premium

5. Premium Purchase

Premium is a one-time purchase of £9.99 that provides lifetime access
On iOS and Android, payments are processed through the respective app stores
On web, payments are processed securely through Stripe
We reserve the right to modify premium features, though we'll notify you of significant changes

6. Refund Policy

14-Day Money-Back Guarantee:If you're not satisfied with Premium, contact us within 14 days of purchase for a full refund
Refunds are processed to the original payment method
For app store purchases (iOS/Android), refund requests must go through Apple or Google
We may decline refund requests if there is evidence of abuse (e.g., extensive feature usage followed by refund request)

7. Acceptable Use

You agree not to:

Copy, redistribute, or sell our content
Attempt to reverse engineer the app or access unauthorized data
Use automated tools to scrape questions or content
Share your account credentials with others
Use the service for any illegal purpose

8. Intellectual Property

All content, including questions, explanations, and app design, is owned by Pass Britain or its licensors. You may not reproduce, distribute, or create derivative works without our written permission.

9. Disclaimer

Pass Britain is provided "as is" without warranties of any kind. While we strive for accuracy, we cannot guarantee that our content matches the official test exactly or that using our service will result in passing the Life in the UK test. Always refer to the official Home Office handbook for authoritative information.

10. Limitation of Liability

To the maximum extent permitted by law, Pass Britain shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service, including but not limited to failure to pass the official test.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

12. Jurisdiction

Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Dispute Resolution

If you have a dispute with us, please contact us first at support@passbritain.com so we can try to resolve it informally. We aim to respond to all complaints within 14 days. If we cannot resolve the matter, you may refer the dispute to the courts of England and Wales or, for EU/UK consumers, to an approved alternative dispute resolution (ADR) provider.

14. Changes to Terms

We may update these terms from time to time. We'll notify you of significant changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the new terms.

15. Contact

For questions about these Terms, please contact us at: support@passbritain.com